Terms and Conditions

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Effective Date: July 21, 2025
Last Updated: July 21, 2025

Welcome to Boxgo™, operated by JH Movers LLC (“we,” “our,” or “us”). By using our website or services, you agree to these Terms and Conditions, which act as a legal agreement between you (the “Client”) and us.

• All bookings must be made through our website at https://jhmovers.com.
• Payment must be received and confirmed before service begins.
• Accepted forms: Zelle, Venmo (business), CashApp, bank transfer (24h prior), or cash.
• ID verification is required before unloading.
• We reserve the right to cancel or refuse any booking at our discretion.

• You must provide at least 24 hours’ notice for cancellations or rescheduling.
• Same-day cancellations or no-shows are non-refundable.
• Rescheduling is allowed based on crew availability.
• If your location is inaccessible, unsafe, or inaccurate, the job may be cancelled without refund.

• Chargebacks filed without contacting us first will be treated as fraud and may be pursued legally.
• Refunds are only issued when services cannot be rendered due to our fault.
• No refunds are provided once the move begins.
• We reserve the right to report dishonest chargebacks to credit bureaus or collections.

• We are not responsible for pre-existing damage or structurally unstable items.
• You must notify us of any damage before the crew leaves the job site.
• Our maximum liability is $0.60 per pound per item, per California P.U.C. regulations, unless additional coverage is arranged in writing.
• We are not liable for:
  
  • Particleboard or unreinforced furniture
  • Electronics not professionally packed
  • Unlabeled, loose, or unsealed boxes
  • Customer-handled or third-party-loaded items

Clients must disclose in writing any individual item valued at $500 or more prior to the move. This includes:

• Jewelry, artwork, antiques
• Designer furniture or bags
• Electronics, collectibles, or irreplaceable heirlooms

Failure to disclose such items releases Boxgo™ and JH Movers LLC from all liability related to loss, damage, or mishandling. We may decline to move undisclosed high-value items or require a signed waiver.

• Items such as pianos, safes, treadmills, or gym machines must be disclosed before booking.
• Additional charges or waivers may apply.
• We reserve the right to decline service for items not pre-approved or that pose safety risks.

• Our services cover basic moving labor: loading, transport, and unloading.
• Packing is available only if arranged in advance, and you must provide materials.
• We do not move firearms, hazardous goods, chemicals, perishables, or live animals.

• Standard bookings include up to two movers, or three movers with a premium upgrade.
• Clients needing more help may book additional crews and trucks through our system.
• Extra hours will be billed at the same rate if crews are available.

• Ensure access to elevators, stairs, or parking.
• Provide accurate move details before booking.
• An adult must be present to authorize all work.
• If no one is present, the move may be cancelled without refund.

Boxgo™ and JH Movers LLC shall not be liable for:

• Lost wages, emotional distress, or business losses
• Delays caused by traffic, weather, third parties, or client error
• Damage to items not disclosed or improperly packed

By using our service, you agree to hold us harmless for any indirect, incidental, or consequential damages.

• Any claims must be submitted in writing to support@jhmovers.com within 72 hours of the move.
• We aim to resolve issues privately. If not, disputes will be resolved by binding arbitration in Santa Clara County, California.

We may refuse or cancel service for reasons including:

• Unsafe work conditions
• Verbal abuse or harassment
• Discriminatory or aggressive behavior
• Dishonest or incomplete job descriptions

These Terms may be updated without notice. Continued use of our services constitutes acceptance of the latest version.

For questions or concerns, contact us at:
📧 support@jhmovers.com